Returns & Exchanges Policy

At El Relicario Western Wear, customer satisfaction is important to us. To ensure a fair and efficient process for both our customers and our team, please review the following return, exchange, and manufacturer defect policy before submitting a request.

Return & Exchange Window

All return or exchange requests must be submitted within 14 days of the delivery date.

Requests received after this period may not be accepted.

Returns (Refunds)

A return is defined as an item being sent back for a refund to the original payment method.

A $30 processing and handling fee applies to all approved returns. This fee covers the cost of inspecting the merchandise, processing the return, and providing a prepaid return shipping label. The fee will be deducted from your refund.

• A prepaid return shipping label will be provided.
• Original shipping charges are non-refundable.
• Refunds are issued only after the returned merchandise has been received, inspected, and approved.

Exchanges

An exchange is defined as returning an item in order to receive another product.

A $30 processing and handling fee applies to all exchanges. This fee covers inspection, processing, and the prepaid return shipping label.

• A prepaid return label will be provided.
• The processing fee must be paid before the replacement item is shipped.
• Replacement merchandise must be of equal or greater value.
• If the new item costs more than the original purchase, the price difference must be paid before the exchange is processed.

Eligibility Requirements

To qualify for a return or exchange, all of the following conditions must be met:

• Merchandise must be unworn, unused, and in its original condition.
• All original tags, packaging, inserts, accessories, and protective materials must be included.
• Boot boxes must remain in their original condition and must not be used as the exterior shipping box or have tape or shipping labels attached.

Items that do not meet these requirements may be refused.

Return Authorization

All returns and exchanges require prior approval from El Relicario Western Wear.

Packages returned without authorization may be refused or returned to the sender.

Inspecting Your Order

Please inspect your order immediately after delivery.

If you believe an item has a defect or shipping issue:

• Notify us within 3 business days of delivery.
• Claims submitted after this period may not be eligible for review.

Final Sale Items

The following items are considered Final Sale and cannot be returned, refunded, or exchanged:

• Discounted or sale merchandise
• Clearance or closeout items
• Products marked as Final Sale
• Customized or personalized products (unless verified to have a manufacturer defect)

Manufacturer Defects

If you believe your product has a manufacturer defect, please contact us before returning the item.

To qualify for a defect claim:

• The item must be unused and show no signs of wear.
• All original packaging and accessories must be included.
• Requested photos must be provided for evaluation.
• Do not ship the item back until authorization has been given.

The following are not considered manufacturer defects:

• Natural variations in genuine leather, including grain, texture, scars, or color differences.
• Damage caused by normal wear, improper sizing, misuse, accidents, or neglect.
• Damage resulting from exposure to moisture, excessive heat, chemicals, or improper cleaning.

Approved Manufacturer Defect Claims

For verified manufacturer defects:

• No processing or handling fee will be charged.
• Return shipping costs will be covered by El Relicario Western Wear.
• Original shipping charges will be refunded when applicable.

Contact Us

Email: relitem01@gmail.com

Phone: (312) 721-2058

Address:
5451 W 79th St
Burbank, IL 60459